STAKEHOLDER RIGHTS PROTECTION POLICY

As Kirman Premium, protecting the rights of all stakeholders with whom we interact—employees, guests, suppliers, business partners, shareholders, public institutions, and society—is one of our fundamental principles.
In all our operations, we act in accordance with the principles of transparency, accountability, fairness, ethical conduct, and respect for rights.
We define stakeholder relationships as interactions that directly or indirectly support our corporate sustainability, business continuity, service quality, and value creation processes.
In this context, our approach is built upon strong communication, mutual trust, and responsible management practices.
Our corporate policies and procedures ensure equal, fair, and transparent treatment for all stakeholders.
Providing accurate, accessible, and timely information, protecting personal data, and ensuring compliance with legal regulations are among our main priorities.
The stakeholder rights protection approach of Kirman Premium is shaped around the following core principles:
• Transparent communication and timely information
• Respect for legal rights and obligations
• Equal opportunity and fair practices
• Ethical business conduct
• Protection of personal and confidential information
• Sustainability and social responsibility
• Offering a safe and inclusive service experience
Ensuring that each of our stakeholders is informed correctly, treated fairly, and included in our sustainable experience approach is among our primary commitments.
STAKEHOLDER ENGAGEMENT AND COMMUNICATION
We establish communication channels that allow stakeholders to convey their requests, expectations, suggestions, and complaints in a transparent, respectful, and accessible manner.
We take necessary measures to ensure that all stakeholders have fair access to corporate information within the framework of legal regulations.
We evaluate every type of feedback received through communication channels objectively, transparently, and quickly, and we implement improvement actions where necessary.
Stakeholder communication processes are managed with a focus on:
• Transparency
• Accessibility
• Respect for rights
• Timely response
• Confidentiality of information
• Service quality and experience improvement
Feedback mechanisms are used to support continuous improvement in service processes, sustainability performance, guest satisfaction, and operational efficiency.
All stakeholder communication is conducted in accordance with legislation and our integrated management system requirements.
• Communications are conducted through digital and interactive channels (e.g., meetings, website, social media, press releases, brochures).
• In line with ISO 26000 and UNGC principles, honesty, clarity, and accuracy are essential in all disclosures.
Kirman Premium commits to approaching stakeholder information requests with openness and support, within legal boundaries.
STAKEHOLDER PARTICIPATION IN GOVERNANCE
Kirman Premium adopts an inclusive and participatory governance approach that encourages stakeholder involvement in corporate governance. In this scope:
• Employees: May express their ideas to management through feedback, suggestion, and complaint mechanisms (online systems, meetings, suggestion boxes). Surveys, performance reviews, and internal social platforms are used to support their contribution to decision‑making processes.
• Guests: May actively participate in sharing opinions, evaluations, and suggestions during and after their stay (satisfaction surveys, guest relations department, online review platforms).
• Suppliers: Participate in regular evaluation meetings held within the scope of sustainable supplier relations, and…
HUMAN RESOURCES POLICY
Kirman Premium considers its employees as its most valuable internal stakeholders and commits to providing a respectful, inclusive, fair, and motivating working environment. Our Human Resources Policy is based on the following principles:
Equality and Non‑Discrimination:
All employees are provided equal opportunity in recruitment, promotion, training, remuneration, and career development. No discrimination based on race, gender, age, disability, belief, or ethnicity is tolerated. SA8000 and ISO 26000 principles apply.
Human Rights and Working Conditions:
A zero‑tolerance policy is applied against forced labor, child labor, pressure, and exploitation. ILO conventions and SA8000 standards are observed.
Occupational Health and Safety:
Periodic risk assessments are conducted in all our hotels to ensure employee safety. OHS training and emergency plans support a safe working environment.
Participation and Feedback:
Structures that allow employees to express opinions, suggestions, and feedback are supported. The open‑door policy, satisfaction surveys, and internal communication channels are actively used.
Development and Training:
Personal and professional development programs are planned for all employees. Leadership development programs, digital learning platforms, and certification‑supported training opportunities are provided.
EMPLOYEE–GUEST RELATIONS
Kirman Premium accepts as a fundamental commitment that all interactions between employees and guests must be conducted with respect, trust, adherence to ethical principles, and service excellence.
In this scope:
• Every point of contact with guests is shaped with a smiling attitude, understanding, patience, and a solution‑oriented approach.
• Our employees protect guest privacy and pay strict attention to information security in line with KVKK and hotel policies.
• Discrimination, prejudice, disrespect, or unethical behavior in service delivery is strictly prohibited.
• Any guest complaint, request, or expression of satisfaction is evaluated professionally by trained staff.
• In accordance with ISO 21401 and ISO 26000, ethical service delivery and respect for guest rights are core principles in the tourism sector. Kirman Premium prioritizes continuous improvement in employee‑guest relations.
PREVENTION AND MANAGEMENT OF POTENTIAL CONFLICTS OF INTEREST
Kirman Premium recognizes that conflicts of interest pose a serious threat to corporate values, ethical principles, and stakeholder trust. Therefore:
• Employees and managers must ensure that their personal interests do not conflict with the interests of the organization while performing their duties.
• In any potential conflict‑of‑interest situation, employees must immediately notify their managers or ethics hotlines to ensure transparency.
• No employee may influence decision‑making processes due to family ties, commercial relationships, or personal gain.
• It is strictly forbidden to consider personal interests in supplier selection, recruitment, promotions, purchasing decisions, or guest referrals.
• Employees must avoid gifts, benefits, personal services, or bribery‑like practices, and any such offers must be reported.
As Kirman Premium Management, we declare that protecting stakeholder rights, strengthening communication mechanisms, ensuring compliance with ethical and legal standards, and maintaining a transparent, fair, and accountable management approach are among our primary commitments.
This policy is reviewed annually within the scope of corporate governance principles and updated when necessary.
For your feedback:
You can contact us at info@kirmanpremium.com.