CORPORATE SUSTAINABILITY POLICY
At Kirman Premium, we place the principle of corporate sustainability at the core of our business processes and aim to strengthen our leadership in the industry while fulfilling our economic, environmental, and social responsibilities.
We strive to comply with national and international standards in all our activities, demonstrate an environmentally conscious approach, and fulfill our societal responsibilities. The principles forming the foundation of our corporate sustainability policy are continually reviewed to ensure transparency and accessibility for all our stakeholders.
Kirman Premium places significant importance on celebrating the successes achieved in our sustainability journey through environmental and social awards and certifications.
Continuous Development and Innovation
To achieve our corporate sustainability goals, we continuously develop innovative solutions and make ongoing improvements to optimize our business processes. In this context:
• We are working on improving all our business processes to increase efficiency, with the awareness that the integration of new technologies and digitalization is critical for energy efficiency and reducing environmental impacts.
• We provide regular training on corporate sustainability to raise awareness among our employees and motivate them in this regard.
Environmental Responsibility and Resource Management
While fulfilling our environmental responsibilities, we implement various practices to protect ecological balance, efficiently use natural resources, preserve biodiversity, and support natural habitats:
• We use innovative energy management systems to minimize energy consumption. We carry out studies to optimize energy consumption with solar panels and energy-efficient systems.
• We contribute to the conservation of local water resources by installing water-saving systems to reduce water consumption.
• By implementing a zero-waste policy, we ensure the separation and recycling of waste according to its types, aiming to reduce waste and increase recycling rates.
• We calculate our carbon footprint and create plans to reduce greenhouse gas emissions in all our operations and throughout the entire supply chain.
Local Development and Social Contribution
We engage in various projects to support the local economy in the regions where we operate:
• We contribute to regional development and strengthen the local economy by sourcing products from local producers and suppliers.
• We participate in social responsibility projects and support environmentally compatible development processes.
• We encourage our guests and employees to contribute to sustainability goals, value their ideas, and support them in developing creative projects in this area.
• We organize activities and provide information to introduce guests and employees to the region's natural and cultural heritage, contributing to the preservation of cultural values.
Protection of Children's Rights
We adopt a zero-tolerance policy against child abuse:
• We raise awareness about children's rights and the rights of working children as defined by UNICEF, supporting projects that protect children’s education and health rights.
• We provide regular training to all employees on preventing and reporting child abuse and take necessary measures to ensure the safety and welfare of children.
Individuals with Special Needs
We believe in equal rights for all individuals:
• We provide support for individuals with special needs to help them establish a stronger presence in society.
• We continually improve accessibility to ensure that guests with special needs can stay comfortably and independently.
• We offer regular training to employees to ensure the best possible service to meet the needs of these individuals.
Equal Opportunity and Prevention of Discrimination
We advocate for equal opportunities and support measures taken to prevent discrimination:
• We ensure that our employees have equal rights, regardless of gender, age, race, religion, cultural, or physical characteristics.
• We advocate for a fair remuneration policy, ensuring equal pay for all employees.
• We support women’s participation in the workforce, providing opportunities for women in the workplace and supporting their successes.
Open Door Policy for Employees
Communication and transparency are crucial aspects of our corporate sustainability culture:
• We implement an open-door policy that allows our employees to share any issues, suggestions, or concerns with management. This approach fosters a strong communication network and encourages employee participation.
Supply Chain and Ethical Values
We aim to build a supply chain that aligns with corporate sustainability principles and ethical values:
• We collaborate with business partners who use eco-friendly products, recyclable materials, and sustainable production processes.
• We track and transparently share information that our products and services are sourced from environmentally conscious and sustainable sources.
Employee Health and Safety
To create a positive workplace culture:
• We prioritize the health and safety of our employees, fully complying with all legal regulations and safety protocols.
• We create flexible working hours and holiday policies to help employees maintain a healthy work-life balance.
At Kirman Premium, we are committed to providing the necessary resources to implement our corporate sustainability principles and fulfilling our environmental, social, and economic responsibilities at every stage of our operations. We also support all our employees in this commitment.
We will transparently share our progress towards our sustainability goals with our stakeholders at regular intervals and continuously improve our sustainability reporting.
This policy will be reviewed and improved continuously with the participation of all our employees, stakeholders, and guests. With a strong commitment to a sustainable future, we will continue to fulfill our responsibilities to nature and society.
INTEGRATED MANAGEMENT POLICY
In all of our operations within the hospitality sector, we prioritize maintaining the highest level of service quality for our guests, while also establishing strong and sustainable relationships with all stakeholders we collaborate with.
Our management approach is built upon key elements such as environmental, social, cultural, and economic responsibilities, quality, food safety, guest satisfaction, health, safety, risk and crisis management, energy efficiency, effective resource utilization, data protection, and full compliance with legal regulations. Our integrated management system, based on continuous improvement, is the cornerstone of our long-term success.
As an organization, our vision is to be a tourist accommodation service chain that creates value, benefits all stakeholders, and is regarded as an example in the industry, within the framework of the principle of sustainable growth.
To achieve this goal, we have established objectives that define and support our strategic direction, fully meeting the requirements of our integrated management system in accordance with national and international standards. We continuously strive to improve this system with a structure open to development and prioritize our commitment to achieving the defined objectives.
This policy document encompasses the fundamental principles of the Integrated Management System of Kirman Premium Hotels and has been created in alignment with all our other corporate policies. Our system is managed and operated with a transparent management approach and is made accessible to all relevant parties.
In our hotels, we adopt a management approach in accordance with international standards, implementing our service processes to meet these requirements and continuously improving them based on the principle of continuous enhancement.
In this regard, we:
• Regularly review all of our processes with the understanding of continuous improvement and development, set performance indicators to measure our effectiveness, and implement improvements to increase guest satisfaction.
• Analyze our processes to meet guest demands and expectations at the highest level, effectively use feedback mechanisms to enhance our service quality, manage complaint handling processes efficiently, and continuously improve the guest experience while optimizing our operations.
• Minimize our environmental impact to conserve and efficiently use natural resources, support design, innovation, and efficient procurement activities that contribute to our sustainability goals.
• Regularly monitor and measure our energy consumption, assess our performance, develop projects to reduce our carbon footprint, and encourage the use of renewable energy sources.
• Ensure the highest level of food safety, strictly apply hygiene standards, analyze food safety risks, take necessary precautions, and continuously monitor and update our processes.
• Conduct audits at every stage, from raw material supply to the final product served to guests, and continuously improve our compliance with national/international food safety standards for secure food production.
• Effectively apply our information security management system to protect data privacy and integrity, securing the information of both our guests and employees.
• Perform risk analyses and continuously update security measures against cyber threats, developing security protocols to prevent unauthorized access.
• Create a safe and ethical working environment by fully implementing occupational health and safety measures, conducting risk assessments, and ensuring the health and safety of our employees and guests.
• Ensure preparedness for potential risks through emergency scenarios and drills, establish ergonomic and safe working conditions, and continue improvement efforts to achieve our goal of zero workplace accidents.
• Regularly evaluate the performance criteria we have set in areas such as quality, guest satisfaction, environment, energy efficiency, information security, and occupational health and safety. We plan necessary actions to reach these targets and continuously improve and increase the effectiveness of our system by analyzing results.
• Continuously monitor and measure all our processes, improving service quality based on the data collected, and integrating this into our operational processes with a continuous improvement approach.
• Regularly review our service processes and operations, implementing best practices, enhancing process design to increase efficiency, and aiming to elevate the guest experience to the highest level.
• Continuously improve digitalization and innovation processes by keeping up with technological innovations, integrating best practices into our operations to achieve operational excellence.
• Continuously improve our service approach by enhancing design and innovation processes in all our activities.
• Support our employees’ training and development to increase their awareness levels, provide regular training in line with our integrated management approach, and encourage awareness-building activities.
• Organize competency-based training programs to support the professional development of our employees, contributing to the development of leadership and teamwork skills.
• With a sense of compliance and responsibility, fully fulfill our obligations in areas such as health, safety, environment, information security, and occupational health by adhering to national and international laws and regulations.
• Continuously monitor legal requirements, update our processes, and increase compliance with industry standards, adopting an ethical and reliable business approach.
• Establish transparent, strong, and trustworthy relationships with all our internal and external stakeholders based on effective communication and collaboration, operating within the framework of integrity and courtesy.
• Create open communication channels with our suppliers, business partners, employees, and guests, providing effective solutions to expectations and requirements.
With these principles, as Kirman Premium management, we aim to maximize guest satisfaction, support the development of our employees, provide the necessary resources to implement our policies and objectives within the framework of ISO standards, continuously improve the effectiveness of the system, and contribute to a better future with our employees by adhering to the principles of sustainability. We are committed to these goals.
PURCHASING POLICY
At Kirman Premium, in line with our group hotel structure and corporate values, we emphasize the ethical, transparent, and responsible management of our supply chain. While managing all our purchasing processes in harmony with our commitment to quality and reliable service, we prioritize building long-term and trustworthy partnerships with our stakeholders.
In this context, our purchasing policy is shaped around the following principles:
Ethical and Fair Trade
• We encourage our suppliers to operate in compliance with legal regulations and market conditions, without resorting to illegal or unethical methods, in order to create a long-term, sustainable, and balanced business environment.
• We expect our suppliers to comply with national and international occupational health and safety regulations.
• We require our suppliers to be companies that respect human rights, provide fair working conditions, and operate in accordance with business ethics.
• We do not tolerate illegal and unethical practices such as child labor or forced labor under any circumstances.
Quality and Reliability
• Our purchasing processes for services and products are based on quality and reliability.
• We require our suppliers to meet the highest food and hygiene standards.
• We ensure that all materials and equipment used in our accommodation and service areas have certificates of compliance with industry standards.
Local Procurement and Economic Contribution
• We aim to support local suppliers to strengthen regional development and the economy.
• By establishing long-term and sustainable partnerships with local businesses, we support local employment.
• We create auditing mechanisms to ensure the traceability and reliability of the products we procure.
Data Privacy and Transparency
• We prioritize transparency in our purchasing processes and adhere to the principles of fair competition in our relationships with suppliers.
• We ensure that all contracts and collaborations with our suppliers are transparent and fair within the legal framework.
• We prioritize data privacy and ensure the protection of the commercial information of our suppliers and business partners.
This policy is regularly updated in alignment with the ethical values and corporate goals of Kirman Premium Hotels, and we continue to conduct our collaborations with suppliers based on these principles.
As Kirman Premium management, we declare that we will closely follow the implementation of these principles and are fully committed to upholding the highest standards.
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