Frequently Asked Questions

Reservation

• How can I make a reservation?

  You can make your reservation online via our website, by calling our call center, or through authorized travel agencies.

• How do I receive my reservation confirmation?

  After completing your reservation, a confirmation voucher will be sent to you via email.

• Do you offer early booking discounts?

  Yes, early booking campaigns are available during certain periods.

• Can I change the guest name on my reservation?

  Name change requests are evaluated according to hotel availability and policy.

Room & Accommodation

• What are the check-in and check-out times?

  Check-in time is 2:00 pm. (Early check-in is available for an additional fee, subject to availability.) Room departure time: 12:00 Check-out time: 13:00 PM. Using the hotel after 13:00 is considered a late check-out and is subject to a fee.

• Is early check-in or late check-out possible?

  Subject to availability and may be free of charge or with an extra fee.

• Is there a minibar in the rooms?

  Yes, all rooms are equipped with a minibar.

• Is there a safe and Wi-Fi in the rooms?

  Free Wi-Fi and a safety box are available in all rooms.

Food & Beverage (F&B)

• What is the hotel concept?

  Our hotel operates under Ultra All Inclusive / All Inclusive concept.

• Are à la carte restaurants charged?

  Some à la carte restaurants may require a reservation and extra charge.

• Are special diet or allergy menus available?

  Yes, alternatives are available for guests with special dietary requirements.

• Is bottled alcohol served at the table?

  Bottled alcohol is not served directly at the table.

• What alcohol brands are available?

  A wide selection of premium local and international brands is available.

Child Concept

• Are there activities for children?

  Yes, mini club, children’s pool and age-appropriate activities are available.

• What age group is the mini club for?

  Generally for children aged 4–12.

• Are baby cots and high chairs available?

  Yes, available free of charge upon request.

Transfer & Transportation

• Do you provide airport transfer?

  Yes, paid airport transfer service is available upon request.

• How long does it take to reach the hotel?

  Travel time depends on the airport location.

Cancellation / Change

• Can I cancel my reservation?

  Cancellation conditions depend on the selected rate type.

• Can I change my travel dates?

  Date changes can be made, however a price difference may occur in case of a date change.

• How does the refund process work?

  Refunds are processed within 7–14 business days.

General

• Are pets allowed?

  Pets are not allowed in our hotel.

• Do you offer a honeymoon concept?

  Yes, special surprises are prepared for honeymoon guests.

• Do you organize special events?

  Special events such as birthdays and anniversaries can be organized for an additional fee.